RETURN AND REPLACEMENT POLICY:
a. You may be
eligible for a return or replacement if you received a defective, damaged, or
incorrect product, or if you are not satisfied with your purchase.
b. Products
must be returned in their original condition, unused, and in the original
packaging.
a. To initiate
a return or replacement, please contact our customer support team within 7 days
of receiving the product. Provide them with your order details and a detailed
description of the issue.
b. Our customer
support team will guide you through the return or replacement process and
provide you with further instructions.
c. In some
cases, we may require you to provide photographic evidence of the issue or
return the product to us for inspection.
a. If you are
eligible for a return or replacement, we may request you to return the product
to us.
b. The returned
product must be accompanied by the original receipt or proof of purchase.
c. You will be
responsible for the shipping costs associated with returning the product,
unless the return is due to our error or a defective/damaged product.
a. If you are
eligible for a refund, we will process the refund to the original payment
method used for the purchase. The refund will typically be issued within 7 days
after receiving and inspecting the returned product.
b. If you are
eligible for a replacement, we will ship the replacement product to you as soon
as possible, subject to product availability.
a. Product
replacements are subject to availability. If the requested product is no longer
available, we may offer an alternative product of similar value and
functionality.
b. If you do
not wish to accept an alternative product or if a replacement is not available,
we will process a refund for the original purchase price, subject to our refund
policy.
a. Refunds will
be issued for the purchase price of the product and any applicable taxes paid,
excluding any shipping or handling charges.
b. Refunds will
be issued in the same currency and through the same payment method used for the
original purchase.
a. Al Maha Phones
Mobile not be liable for any damages or losses resulting from the use or
inability to use a product, even if advised of the possibility of such damages.
b. Our
liability for any direct damages arising from a return or replacement shall be
limited to the purchase price of the product.
If you have any
questions or need assistance regarding returns or replacements, please contact
our customer support team at Contact Information.
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