EXCHANGE POLICY:
Thank you for shopping at Al Maha
Phones Mobile. This Exchange Policy outlines the terms and conditions regarding
product exchanges for items purchased from our website. Please read this policy
carefully to understand your rights and responsibilities.
a. You may be eligible for an
exchange if you received a defective or damaged product, or if you received the
wrong product.
b. Exchanges are subject to
product availability. If the requested product is out of stock or no longer
available, we may offer an alternative product or provide a refund.
a. To initiate an exchange, please
contact our customer support team within 7 days of receiving the product.
Provide them with your order details and a detailed description of the issue.
b. Our customer support team will
guide you through the exchange process and provide you with further
instructions.
c. In some cases, we may require
you to provide photographic evidence of the issue or return the product to us
for inspection.
a. If you are eligible for an
exchange, we may request you to return the product to us in its original
condition and packaging.
b. The returned product must be
accompanied by the original receipt or proof of purchase.
c. You will be responsible for
the shipping costs associated with returning the product, unless the return is
due to our error or a defective/damaged product.
a. Product exchanges are subject
to availability. If the requested product is no longer available, we may offer
an alternative product of similar value and functionality.
b. If you do not wish to accept
an alternative product, we may provide a refund for the original purchase
price, subject to our refund policy.
a. Exchanges involve replacing a
defective, damaged, or incorrect product with a new one. If a replacement is
not available or you prefer a refund, please refer to our refund policy.
a. Al Maha Phones Mobile shall
not be liable for any damages or losses resulting from the use or inability to
use a product, even if advised of the possibility of such damages.
b. Our liability for any direct
damages arising from an exchange shall be limited to the purchase price of the
product.
If you have any questions or need
assistance regarding exchanges, please contact our customer support team at Contact
Information.
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